Welcome to Bhaile’s New Delivery and Store pick-up service!
We have set up an online shop and Home delivery service in view to help our local community
who have helped us and supported us over the past few years. These may be troubling times,
but things are always better when local folk stick together and help each other out.
Please read through our FAQ below & feel free to contact us if you need any more information
about our products & services
Q: How does it work?
To place an order, go to our Online Shop page and choose your items.
Orders slots for the week ahead will open on Saturday and will stay open until Sell-Out.
Orders will only be processed for the designated days/areas. Order by 8am for Next Day Collection
Orders received after 8am may be forwarded to the next available bake day
Only order as stated! Orders made for a different area or requesting delivery on a different day will be automatically refunded and the produce will be put back for sale in the shop.
We do our best to get to as many people as possible, so please shop considerably!
Q: What areas do you cover?
At present we deliver to the following areas on a Saturday Only.
Orders for delivery will only be processed if placed from the correct area:
Ayr, Alloway, Doonfoot, Prestwick, Hollybush ONLY
Q: When will my delivery arrive?
Please expect your delivery between 10am and 6pm. We cannot guarantee an exact time or eta.
We offer a No-Contact Service, due to the latest government restrictions: Our driver will leave the box on your doorstep, will ring your bell / chap the door and stand back. Please make sure someone is available to receive the order
as our driver will not be allowed to bring back produce to the bakery, due to safety reasons.
If you are not at home, we will leave your products at a safe place.
Unfortunately we cannot take any responsibility for produce left unattended.
Q: Can I Collect my order from Ayr and on what days/times?
Yes, you are welcome to place an order and collect it from our shop 4 days a week,
from 12pm - 2pm Wednesday to Saturday
Q: Is Delivery Free?
We offer Free delivery for all orders over £10 (i.e £10.01p)
Collection from our Ayr Shop is Free, regardless of the order vallue
Q: I live outside your catchment area, can I still place an order?
If you are outside of our catchment area but would still like to order our products and more, you can place an order to Collect from our Ayr shop 4 days a week, Wednesday -Saturday from 10am - 12pm.
Keep an eye on our Facebook page for additional Collection days in rural areas
Q: Something is wrong with my order, what do I do?
These are unprecedented times and we are not perfect, so please, while we are trying our best to get this right, bear with us! If there is anything you are unhappy about, drop us a message and we will gladly rectify it! But please be aware, we are a Working Bakery and there aren't many of us left baking, so we may not be able to see your messages and reply straight away.
Coronavirus Infection Control Protocol:
Our delivery drivers wear Medical grade Nitrile Gloves which are changed after every delivery.